Guarantees and Return Policies

Wild Ginger Software, Inc. leads the way in software guarantees. Our money-back guarantees are the longest in the industry and allow you to evaluate our software products to determine if they suit your needs and computer expertise.

  • To receive a refund within the guarantee time period, you must lock the program, record the deactivation code that will be generated, and return the deactivation code within the time period specified below. Your purchase price in U.S. dollars will be promptly refunded with no questions asked.
  • If the program has been unlocked on two computers, both computers must be deactivated and the deactivation codes provided to Wild Ginger Software, Inc. within the guarantee time period.
  • Absolutely NO refunds will be given for programs purchased from a third party.
  • Absolutely no refunds will be given without proof of product deactivation.

Cameo v7

  • 15-Day Unconditional Money Back Guarantee from date of purchase.
  • Telephone and email technical support
  • Cameo v3, v4, v5, and v6 have been discontinued. The money-back guarantee no longer applies to these versions. We no longer provide technical support for these versions.

Click and Sew

  • As with other commercial patterns, all Click&Sew sales are final.
  • All Click&Sew programs have been discontinued.
  • We no longer provide installation files or replacement CDs for Click and Sew.
  • We no longer provide technical support for these programs.

Digital Books

  • All digital book sales including Digital Flat Pattern and Pants: Fitting, Design, and Construction are final.
  • Telephone and email technical support is provided.

ePatterns

  • As with other commercial patterns, all ePatterns sales are final.

PatternMaster v7

  • 90-Day Unconditional Money Back Guarantee from date of purchase.
  • Telephone and email technical support is provided.

PatternMaster v 1, 2, 3, 4, 5, and 6

  • PatternMaster v1, v2, v3, v4, v5, and v6 have been discontinued. The 90-day money back guarantee no longer applies to these versions.
  • We can no longer provide replacement CDs.
  • Telephone and email technical support will be provided for PatternMaster v5, and v6.
  • We no longer provide installation files or technical support for PatternMaster v1, v2, v3, or v4.

Stitch-n-Stash v7

  • All Stitch-n-Stash sales are final.
  • Telephone and email technical support
  • Stitch-n-Stash v1 and v2 have been discontinued. We no longer provide installation files or technical support for these versions.

Style Match

  • All Style Match sales are final.
  • Telephone and email technical support is provided.

Wild Ginger Collections

  • All Wild Ginger Collections sales are final.
  • Telephone and email technical support is provided.

Wild Stitches

  • Wild Stitches has been discontinued. The 90-day money back guarantee no longer applies to these programs.
  • We no longer provide installation files or technical support for Wild Stitches.

Wild Things Pets v7

  • All Wild Things Pets sales are final.
  • Telephone and email technical support.
  • Wild Things Pets v1, v2, and v6 have been discontinued. We no longer provide technical support for these versions.

Wild Things Dolls

  • 90-Day Unconditional Money Back Guarantee from date of purchase.
  • Telephone and email technical support.
  • Wild Things Dolls v6 has been discontinued. We no longer provide technical support for Wild Things Dolls v6.

Wild Things Gifts and Vintage

  • Wild Things Gifts and Vintage have been discontinued.
  • We no longer provide installation files or technical support for Wild Things Gifts and Vintage.