Frequently Asked Questions

Issues and Troubleshooting FAQ

Error: -2147467259 Could not find file or Could not open database

Error: 3265 Item cannot be found in the collection...

Error 5: Access to program database is not allowed.

  1. Right mouse click on the program icon on your Windows desktop.
  2. Choose Properties from the pop up menu.
  3. Click on the Security tab.
  4. Make sure that all permissions for SYSTEM are set to Allow.
  5. If any are set to DENY, click the Advanced button and change the permissions to Allow full access to the program folder.

Error 5: Configuration system failed to initialize

  1. Go to the Start menu and click on Computer.
  2. Find the AppData folder in the right column and double click to open it.
  3. Double click on the Local folder to open it.
  4. Scroll down to find the Wild Ginger Software Inc folder.
  5. Right mouse click on the Wild Ginger Software Inc folder and choose Delete from the pop up menu.
  6. Click Yes to delete the folder.
  7. Launch your program again from the desktop icon and it should regenerate the configuration files.
  8. You may have to activate your program again with your product key.

Error: Invalid Server Response

Error: Unknown