Help and Support

Installing and Moving ePatterns to a New Computer

ePatterns Viewer Download Link

Download the setup file for the ePatterns Viewer from the link below.

Product Key

You will need your product key to activate your software on your new computer. Your product key can most likely be found in your account in our webstore. Log into your account in our webstore and go to Orders/View Order. Select the order for your program. You product key should be displayed within the order.

NOTE:   Each product key is UNIQUE to the program it activates. Make sure that you have the correct product key for the program AND program version you are activating.

If you cannot find your product key or you are unsure as to the correct product key, please contact Wild Ginger Tech Support and include the FIRST and LAST NAME of the registered user for the program.

Copying Data from Your Old Computer

To move your measurement charts, and saved pattern files and layouts, you will need to copy the data from your old computer to a back up medium such as a CD, thumb drive, or an offsite back up utility such as Carbonite or Crash plan. If you did not back up your data and no longer have access to the old computer, you will not be able to restore the data on your new computer.

Deactivating the Software

Installing the Program

Activating the Program

Updating Your Program

After installing and activating your software, you may need to download and install the latest or final update for your program. Check the link below for details on updating your program.

Restoring Data and Files