Wild Ginger offers totally free (yep, we said totally free) tech support by our friendly staff Monday through Friday from 9:00 AM - 4:30 PM, Central Time, USA.

You can also email support@wildginger.com any old time. If you need help outside of those hours try posting to our user community or check out our video tutorials and help articles that are available instantly, any time.

Proof of purchase by the registered user may be required. We may decide not to provide support to customers who are not willing to comply with product registration or proof-of-purchase requests.

Although it has not happened in our 26-year (and counting) history, we also reserve the right to begin charging a fee for technical support. Cats gotta eat.

Since we actually like to connect with our customers, we try really hard to reply to all calls and email within a few hours. Please contact us again if you have not heard from us within one or two business days. It is possible that your email or voice got lost in the clouds somewhere.

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Technical Support Options

• Telephone support - 334.728.1508
• Email technical support - support@wildginger.com
• Support via Zoom or Skype - by appointment

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Updates and Upgrades

• Free updates are only provided within the current version.
• Once a version has been discontinued, only the final update for that version will be available.
• Upgrades to newer versions are available for a fee.

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Legacy Software Support

• While it is our intent to offer free technical support for as long as you own our software products, advancing technologies may prevent us from supporting some of our older products indefinitely.
• We will make every attempt to answer questions and help you use your software for as long as we can.